Monthly Archives: September 2009

Už „Teo LT” paslaugas mokesčius nuskaičiavo du kartus

Daliai „Teo LT” klientų, turinčių sąskaitas SEB banke, mokesčiai už rugpjūčio mėnesio telekomunikacijų paslaugas tiesioginio debeto būdu buvo nurašyti du kartus. Anot „Teo LT”, kad dėl įvykio kalta techninė klaida.

Išplatintame pranešime „Teo” teigia, kad „antrą kartą nurašytas lėšas bei mokestį už tiesioginio debeto operaciją į klientų sąskaitas bendrovė grąžins artimiausiu metu.”

www.delfi.lt

 

TEO interneto perkėlimas

Pernai pasijungiau Zebra Premium+ internetą su dviejų metų įsipareigojimu. Taip jau nutiko, kad nuo rugsėjo kėliausi gyventi į naują butą, žinoma interneto planą reikėjo perkelti taip pat. Seniau teko naudotis DSL technologija, naujajame name yra šviesolaidis. Va ir prasidėjo.

Užregistravus perkėlimą (rugsėjo 11) turėjau laukti specialistų skambučio, kurie turėjo atlikti kažkokį mistinį tyrimą, dėl galimų kliūčių. Laukiau aš to skambučio beveik savaitę, paskambinau klientų aptarnavimo telefonu – pasirodo kažkaip stebuklingai mano perkėlimo registracija atšaukta. Na ką gi, registruojam iš naujo. Po savaitės sulaukiu to lauktojo skambučio. Geros žinios – meistrai užimti, perkelti galėsime tik spalio 15d…

Sąskaita ateis už rugsėjį, o už ką aš turėsiu mokėti? Atsakymą gavau paprastą (iš tikro tokio ir tikėjausi) – internetas juk vis dar yra senu adresu. Niekam neįdomu, kad aš visą rugsėjį gyvendamas naujoje vietoje negaliu juo naudotis.

gjasvilis @ gmail . com

www.skundai.lt

Cartel probe into division of Sweden’s 4G network

The Swedish Competition Authority (Konkurrensverket) is looking into whether the division of the Sweden’s new 4G network by the country’s five big mobile operators may have been an attempt to exclude other players from entering the market.

The partition of the network took place in November 2008 through an agreement generally referred to as a “frequency pact”.

At that time, the five mobile giants involved, TeliaSonera, Telenor, Tele 2, Swefour and Three, presented an agreement regarding how Sweden’s 900 Mhz bandwidth would be divided.

However, the so-called “frequency pact” has been called questionIn by operator Ventelo, which reported the arrangement made through the Swedish Post and Telecom Agency (PTS) to the EU commission in the spring of 2009.

The move provoked a succession of critical questions from Brussels, leading the Swedish government to order an investigation of the pact by the Competition Authority.

According to the magazine Computer Sweden, the investigation is still ongoing.

“Market division is particularly serious type of infraction. Within their agreement, the operators have refrained from competing over a valuable commodity. In addition, the agreement implies that the entirety of the 900 MHz bandwidth will be shared amongst the five largest companies with telecommunications in Sweden”, writes the Competition Authority.

In addition, the agency believes the pact hinders current and potential competition, including competitors from other EU member states, from entering the Swedish market for the next 15 years.

Sweden’s Ministry of Enterprise, Energy and Communications (Näringsdepartementet) is due to provide the EU commission with an response by mid-October.

Should their findings indicate that the agreement stands in violation of EU regulations, the licensing distribution process will have to be redone.

The investigation covers not only how the frequency division was made, but also poses questions as to whether the five operators are guilty of illegal cartel building during the course of their collaboration.

“We are investigating whether the cooperation was in breach of competition laws, whether it imposes limits on the competition,” Staffan Martinsson of the Swedish Competition Authority told the TT news agency.

If the mobile operators end up in court for illegal cartel building, they can expect to pay hefty fines.

”That might be the case, but I don’t want to speculate right now,” said Martinsson.

In the most extensive case of cartel building to come to light in Sweden, several companies were found guilty of dividing up the Swedish asphalt market.

The total fines amounted to 200 million kronor ($29 million).

www.thelocal.se

Dalis „Teo LT” verslo klientų – be interneto

Kaip informuoja „Teo LT”, ketvirtadienį, apie pusę dešimtos ryto daliai „Teo LT” verslo klientų visoje Lietuvoje sutriko interneto paslaugų teikimas. Anot bendrovės, sutrikimas įvyko dėl techninės įrangos gedimo.

„Teo LT” skelbia, kad daliai klientų įprastas paslaugų teikimas jau yra atkurtas. Prognozuojama, kad visiems klientams gedimo pasekmes ketinama pašalinti maždaug iki 13 val.

www.delfi.lt

 

Commission opens three new cases on independence and effectiveness of telecoms regulators in Latvia, Lithuania and Sweden

Effective national telecoms regulators are a prerequisite for ensuring fair and effective regulation of the telecoms markets in the interest of effective competition and tangible consumer benefits. This is why the EU Telecoms rules lay down standards and powers for all national authorities which perform regulatory functions in the field of telecoms, whether these functions are performed by separate regulatory authorities or (as is still the case in some countries) by a ministry. To ensure compliance with these rules, the European Commission today opened three new infringement proceedings against Latvia, Lithuania and Sweden.

“National regulatory authorities are the backbone of the EU Telecoms rules and are therefore central to fair regulation in our Single Telecoms Market”, said EU Telecoms Commissioner Viviane Reding. “The principle of independence of national regulators laid down in the EU Telecoms rules includes the rule of structural separation which prohibits state authorities with regulatory tasks in the telecoms sector to exercise activities associated with ownership and control of state-owned telecoms companies. I therefore call on Latvia and Lithuania to ensure full respect of the principle of independence for the regulatory functions performed by their national ministries. Furthermore, Sweden must ensure that a complete set of powers to deal with access and interconnection are at the disposal of its national regulator.”

The Commission today decided that both Latvia and Lithuania will be sent letters of formal notice, the first stage of an infringement proceeding, because their respective ministries responsible for telecoms perform certain functions assigned to national regulators in the areas of numbering, frequency management and universal service while at the same time exercising, on behalf of the state, activities associated with ownership and control (’operational activities’) in certain state-owned telecoms companies. This lack of structural separation could undermine the impartiality of their regulatory decisions. The Court of Justice in a recent judgment (6 March 2008, regarding Spain) held that where ministerial authorities hold regulatory functions, Member States must ensure that these authorities are not involved in such ‘operational activities’.

The Commission is also sending a letter of formal notice to Sweden since the national telecommunications legislation, as interpreted by Swedish courts, limits the powers of the Swedish national regulator (an agency separate from the ministry) in the settlement of certain disputes over interconnection agreements between telecoms operators.

A detailed overview of the state of infringement proceedings is available on the implementation and enforcement website of DG Information Society and Media: http://ec.europa.eu/information_society/policy/ecomm/implementation_enforcement/infringement/

For the other infringement proceedings under the EU Telecoms rules in this round see IP/08/1342 and IP/08/1344.

europa.eu

TeliaSonera launches 0.5 billion Litas cash offer for TEO LT

TeliaSonera AB, the leading telecommunications group in the Nordic-Baltic region, today officially launched its public offer for TEO LT, TeliaSonera announced.

TeliaSonera has been a shareholder in TEO LT since the privatisation in 1998 and currently holds approximately 60 percent of the share capital and some 63 percent of the votes. On September 17, the official offer for all the outstanding shares in TEO LT was launched.

“The offer is driven by TeliaSonera’s strategy to increase ownership in our core business holdings. We regard Lithuania as one of our home markets and TEO LT as one of our core business holdings, therefore we would like to increase our ownership,” says Per-Arne Blomquist, Executive Vice President and CFO of TeliaSonera.

TeliaSonera offers LTL 1.83 in cash for each ordinary registered share of TEO LT that it does not already own. The total value of the offer thus amounts to LTL 515 million.

“Our offer is in line with what we believe TEO LT is fundamentally worth and it reflects our understanding of TEO’s long-term business prospects. We are offering a solid 30.7 percent premium over the closing market price as of August 21, the day before the offer was announced, and more than a 50 percent premium over the volume weighted average price over six months, prior to the announcement. The price is not negotiable and the terms will remain unchanged throughout the offer period,” Per-Arne Blomquist added.

The subscription period starts on September 17, and investors who would like to sell into the offer are requested to deliver their acceptance via a Lithuanian bank or broker managing their securities account by October 9, 2009. TeliaSonera will accept all selling orders received by that date, as the offer is unconditional and has no minimum threshold of shares acquired. Settlement is expected to take place on October 14, 2009.

“TEO LT is a well managed company and with increased TeliaSonera ownership the company will gain enhanced access to TeliaSonera’s know-how and innovative solutions, which will enable it to develop and provide new services to customers faster and at lower cost. The time for assessing the offer is relatively brief, but we encourage all shareholders to take advantage of this attractive window of opportunity,” Per-Arne Blomquist concluded.

SEB Enskilda is acting as TeliaSonera’s sole financial advisor in this transaction. SEB is appointed as TeliaSonera’s broker for this offering. Lideika, Petrauskas, Valiūnas ir Partneriai LAWIN is acting as TeliaSonera’s Lithuanian legal advisers and Sullivan & Cromwell LLP is acting as international legal adviser.

live.balticbusinessnews.com

 

The Tale of Telia

This rant is dedicated to Telia(Sonera), the former Swedish governmental telecom company. They’ve delayed, broken things and been plain unhelpful since day one. Quotes in Blue are from Telia.

About 10 months ago we ordered “Triple play” from them (Phone+DSL+IPTV) since it would be cheaper in total than our current setup (Phones+DSL from BBB and TV from Boxer).

First problem: “Oh you don’t have a phone contract with us?” “No I just ordered phone+DSL+IPTV “triple play” from you, why would I already have phones from you?” “Well you need to have phones from us to get broadband and then IPTV.

Took a month for the piece of paper we needed to sign to show up, we signed it, mailed it (using a pre-paid & addressed parcel they sent with it). A week later I called “We haven’t received that.” Another month and I got a second paper signed and sent.

Ok we got the paper, now we’ll start negotiating with your current phone provider about switching over” I had no contractual obligations with my then current phone/DSL provider BBB and they said it would take about a week to switch over. A couple months later I get a call about our phones being transferred the next week.

The tech that switched our phones killed our DSL dead, simply unhooked it, most likely since he saw we didn’t have DSL from them yet since we could only order DSL from them when we had their phone service, and though it shouldn’t be connected, though there is no real point in disconnecting it, BBB isn’t authorized to re-connect, only Telia’s subsidiary Skanova is and there was some confusion about the fact that we were in the middle of switching DSL provider so for 3 weeks we were without an internet connection.

They finally hooked it back up after 2 techs failed to realize the DSL station’s harware was literally fried, the third tech did, and a couple weeks later they sent a tech and switched the DSL provider to Telia (at the time of writing this was a couple of weeks ago). Worked OK but was quite a lot slower than it used to be, tried both their modem and BBB’s modem, both gave me about 8Mbit down and 0.8Mbit up, I used to have 12.7Mbit down and 1.4Mbit up. Called them and asked why it was slow “That bandwidth is reserved for the IPTV” “The IPTV I haven’t received yet? Have you sent that box to me yet by the way?” “Let me check… No we haven’t, do you want me to send it?” “…yes? *facepalm* there was no mention of the IPTV cutting into the DSL’s speed, and even if it needs some bandwidth why does it have 4-5Mbit dedicated to it at all times even if it’s not in use? why doesn’t it just use what it needs when it’s on?” “I don’t know, what’s how it’s set up, the station sees you have IPTV on your account and splits the bandwidth.

We finally got the hardware for IPTV a week and a half later, and while I’m trying to set it up they pushed a firmware update to the modem to use VoIP instead of analog phones, but since there is no actual warning about a firmware update in progress I turned it off since it stopped working thinking it had crashed, thus bricking the modem.

I just spent 2 hours on phone support most of that time just waiting and talking to an automated system that doesn’t comprehend plain Swedish at all, guess the note of frustration and pleading in my voice wasn’t to it’s linking. After finally getting through the first time a step they asked me to do disconnected the call, and they didn’t call back even though I asked them to, second call I got them send me a new modem, no one knows how long that’ll take. (If my previous experiences are anything to go by, months).

Luckily I still have that BBB modem (yes modem! no router nonsense) that works just fine for internet, IPTV is out of the question though.

The clueless 20 something person on the other end then asked “anything else I can help with?” and I tried to explain that I’d like to set the modem in gateway mode, or add a DMZ, both options are locked down in the software (screenshot of the software) but they had access from their end, “Why would you want do do that” “I want to use my WRT54GL router running DD-WRT instead of using the modem as a router.” “Why would you want another router? we’ve given you a router” “It’s very basic, It doesn’t have that many options, none of note anyway and I can’t set it as a gateway or add a DMZ, it asks for a password, the one you supplied doesn’t work, but you can do it from your end” “We’ve given you a router, use that router” “My previous ISP BBB pushed other firmware from their end making my previous modem that’s near the same model and of the same make into a gateway when I asked, you’re saying you don’t do that?” “Call the premium support (their name for Tier 2) they might know.” *click*

I’m a collage level network technician, do they seriously expect me to use software aimed at grannies? I want a DSL service + IPTV from my ISP, that’s all, I don’t want locked down networking infrastructure.

The “Premium Support” is 19 SEK ($4) a minute. I guess I got no choice but to call them, but I’ll wait until the new modem arrives (hey I might even get lucky, they might send some other model/brand that isn’t ) I just hope that they actually know what “DMZ” (demilitarized zone) and gateway means and can actually help.

krill3.com

TEO LT

TEO neatlieka paslaugų (GALA TV)

KONKURENCIJOS TARYBA LEIDO TELIASONERA AB VYKDYTI KONCENTRACIJĄ

Konkurencijos taryba išnagrinėjo TeliaSonera AB pateiktą pranešimą apie koncentraciją įsigyjant iki 100 proc. TEO LT, AB akcijų.

Konkurencijos taryba priėmė nutarimą – leisti TeliaSonera AB vykdyti koncentraciją įsigyjant iki 100 proc. TEO LT, AB akcijų pagal pateiktą pranešimą: Nustatyta, kad dėl numatomos vykdyti koncentracijos nebus sukuriama ar sustiprinama dominuojanti padėtis, ar itin apribojama konkurencija atitinkamose telekomunikacijų rinkose.

2009 m. rugpjūčio 31 d. Konkurencijos taryba buvo davusi leidimą TeliaSonera AB vykdyti atskirus koncentracijos veiksmus: įgyvendinti oficialų siūlymą ir įsigyti iki 100 proc. TEO LT, AB akcijų, nesinaudojant naujai įsigytų akcijų suteikiamomis kontrolės teisėmis tol, kol nebus gautas Konkurencijos tarybos leidimas vykdyti koncentraciją.

http://kt.gov.lt

Swedish human rights activists: Business shouldn’t contribute to repressions in Belarus

A Swedish human rights organisation Ostgruppen has addressed the Industry Minister Maud Olofsson with such an appeal.

Human rights activists call upon the minister to do everything possible to make Swedish business “not to contribute to repressions in Belarus”.

The grounds for such an appeal of Swedish human rights watchdogs was a statement of the board of directors of TeliaSonera company, who bought shares of Belarusian BeST (Life : ) trademark) mobile network operator through Turkish Turkcell.

Swedish human rights activists believe that it is highly possible Belarusian authorities use telecommunication networks to intercept information and spy upon political opponents, especially during elections. Ostgruppen does not exclude that TeliaSonera could contribute to the Belarusian regime in this area.

In their comment published by Svenska Dagbladet, the spokesperson for TeliaSonera Cecilia Edström said that after entering the Belarusian market, the company should follow the laws of the country.

According to Ostgruppen, though TeliaSonera leadership denies charges of cooperation with dictatorship, the statement by Cecilia Edström should be interpreted in the following way: “according to the law, any information about clients of a cellular operator could be given to law-enforcing agencies”. During the elections in Belarus, court decisions could concern any opponent of the regime, human rights watchdogs believe.

A leading Swedish telecommunication company TeliaSonera is a companion of Turkcell mobile network operator, that bought 80% of shares of one of the Belarusian mobile network operators BeST. The Swedish own 37% of shares of the Turkish company. the state owns part of the Swedish company as well.

www.charter97.org

Prosecutor General’s drops charges against Lietuvos Telekomas

Police telecoms data abuse scandal spreads to Helsinki Police

L. Linkevičius taip pat susirūpino “Lietuvos telekomo” veikla

Swedish Telia Invests in Belarus

TEO.LT nevykdo įsipareigojimų ir net kertasi jų darbuotojų pozicijos

Pagal TEO.LT akciją 2009 liepos mėn. sutariau dėl hostingo ir pasitikėjau, kad rašytiniai įsipareigojimai bus vykdomi.. Deja, susidūriau su netikėta problema: tech.darbuotojai nesiteikia perkelti mano domen’o ir pratęsti jo galiojimo, nors tai įrašyta į sutartį.. Dar bjauriau – klientų aptarnavimo skyrius žada, kad neaiškios priežastys “greit bus sutvarkytos”, o tuo tarpu tech. darbuotojai įžūliai perkrauna jų isipareigojimus man.. Dėl poros dešimčių litų “sutaupymo” dabar jau gresia domen’o visiškas praradimas, bet susisiekti su TEO administracija nepavyksta (apart “kosminės bobutės”, tai yra bendros e-sistemos kontaktai neskelbiami). Gyvenu kaime ir vykti į TEO klientų aptarnavimo skyrių vien atsiprašymų išklausymui virš 30 km džiaugsmas menkas, juolab, kad po atsiprašymų niekas nesikeičia.. O į Vilnių važiuoti man virš 120km. Svetainė neveikia, domen’as jau ant klaustuko, o TEO darbuotojai nesugeba rasirinkti tarpusavyje kas už ką atsakingas. Tikiuosi, kad šią informaciją išvys TEO administracija ir man nereiks bylinėtis..

www.skundai.lt