Monthly Archives: June 2007

„Teo” – kliento prevencinis ieškinys

Nuo vasario mėnesio skaitmenine televizija, internetu ir fiksuotuoju telefono ryšiu negalintis naudotis „Teo” klientas per teismus bando pasiekti, kad telekomunikacijų bendrovė neperduotų jo duomenų skolininkų sąrašus administruojančiai bendrovei. Bendrovės abonentui paslaugos buvo atjungtos, kai šis esą pareiškė pretenziją dėl nekokybiškai teikiamų paslaugų ir už jas atsisakė susimokėti.

Vilniaus gyventojo Jono Lipavičiaus vienai didžiausių telekomunikacijų bendrovei pareikštą prevencinį ieškinį šiuo metu nagrinėja Vilniaus miesto 2-asis apylinkės teismas.

Su bendrove „Teo” tris sutartis dėl fiksuotojo telefono ryšio, interneto ir skaitmeninės televizijos „Gala“ pasirašęs J.Lipavičius teismui nurodė, kad vasario 21 d. bendrovės darbuotojai nutraukė paslaugų teikimą.
„Internetu ir telefonu naudojuosi ne pirmus metus, tačiau visos mano bėdos prasidėjo lapkritį, kai nusprendžiau naudotis skaitmenine televizija „Gala“, – teigė „Teo” klientas. – Bendrovės atstovybėje pasirašiau sutartį, tačiau negavau taisyklių, kurios yra privalomos prie kiekvienos sutarties. Televizija veikė vos kelias dienas, dėl techninių kliūčių ja negalėjau naudotis“.

J.Lipavičius teigė ne kartą kreipęsis į bendrovės specialistus, tačiau realios pagalbos nesulaukė. Tada Balsių gatvėje gyvenantis vyriškis paprašė pateikti taisykles, kurių negavo pasirašydamas sutartį.

„Teo” man atjungė internetą, telefoną ir televiziją, tačiau kas mėnesį siunčia sąskaitas ir reikalauja mokėti už paslaugas, kuriomis negaliu naudotis“, – J.Lipavičius teigė, kad pagal „Teo” paskaičiavimus jis šiuo metu skolingas jau daugiau kaip 600 litų. Žadėto sutarties priedo jis tikina negavęs iki šiol.

Telekomunikacijų bendrovė skolininkų duomenis perduoda didžiausią Lietuvoje skolininkų administravimo informacinę sistemą valdančiai bendrovei „Creditinfo Group“, todėl J.Lipavičius siekia, kad kol nebus išnagrinėtas jo ginčas dėl paslaugų teikimo su bendrove „Teo”, šiai būtų uždrausta perduoti duomenis apie galimą skolininką.

Dėl paslaugų nutraukimo vilnietis telekomunikacijų bendrovę taip pat padavė į teismą – jis siekia, kad ne tik būtų atlyginta jo patirta žala, bet ir „Teo” būtų įpareigota atnaujinti paslaugų teikimą.

„Pagal sutartį esu įsipareigojęs naudotis bendrovės paslaugomis, tačiau to negaliu daryti ne dėl savo kaltės“, – tvirtino vilnietis.

„Teo” Korporatyvinės komunikacijos skyriaus direktorius Valdas Kaminskas teigia, kad bendrovė buvo gavusi Ryšių reguliavimo tarnybos prašymą paaiškinti kilusį ginčą su klientu.

„Mes pripažįstame, kad pradžioje mūsų klientui buvo sutrikęs internetinės televizijos ryšys, tačiau nesklandumai netrukus buvo pašalinti, – sakė V.Kaminskas. – Klientas nesutiko mokėti už šią paslaugą, tačiau jis nemokėjo ir už interneto bei telefono ryšį. Birželio 18-ąją „Teo” nutraukė sutartį ir duomenis apie skolininką perdavė skolininkų valdymo bendrovei“.

„Teo” atstovas įsitikinęs, kad teismo sprendimas bus palankus bendrovei, o ne už paslaugas nemokančiam klientui.

„Mes jau perdavėme duomenis apie skolininką, nes tam turime teisinį pagrindą“, – V.Kaminsko teigimu, „Teo” taikomos sankcijos yra „įprastos ir teisiškai legalios“.

www.delfi.lt

In Sweden, TeliaSonera regularly overbills its customers

Altimo keen on tie-up with Telia, Telenor

Altimo, the telecoms arm of Russian private equity group Alfa, would be keen to form a giant telecom operator together with TeliaSonera and Norway’s Telenor, the company was quoted as saying.

“It is a very interesting thought,” Altimo Vice President Kirill Babaev told the Finnish daily Helsingin Sanomat in comments published on Friday.

Babaev said Altimo would not, however, be interested in a stake in Finland’s second-largest operator Elisa or third-largest mobile carrier DNA.

A merger between Altimo, TeliaSonera and Telenor would make business sense, Babaev told the newspaper, as Altimo owns assets partly in the same firms as the two Nordic firms.

Altimo has presented the idea of joining forces with either of the two before, and is keen to find western European backers to help its quest to invest in emerging markets.

Last month Altimo said it was interested in the Swedish government’s share placing of TeliaSonera. It has also said repeatedly it is interested in a share swap with TeliaSonera or Telenor — a company it is fighting in court for control over their jointly held mobile firms in Russia and Ukraine.

Babaev said Altimo’s owners were in no hurry to reshuffle their telecom assets. “We are very happy with our portfolio as its value has improved well,” he said.

Alfa Group is the investment vehicle of Russian billionaire Mikhail Fridman.

www.dbs.lt

Lattelecom managers given three months to prepare 410 million euro privatization

Lattelecom’s management announced on June 13, a day after it received preliminary approval from the government to take over a 100 percent stake in the company, that it would announce a tender for the rights to fund the transaction, worth over half a billion dollars, within a month.

TeliaSonera, which owns a 49 percent stake in Lattelecom, said on June 14 that it was prepared to discuss the deal, which would allow the Scandinavia-owned telecom company to fully acquire LMT, Latvia’s leading mobile phone operator, in exchange for relinquishing its interest in Lattelecom, a land-line operator.

Still, TeliaSonera, which had held out hopes to take over both companies, expressed reservations about the government’s plan.

“The proposed privatization model is not very favorable for us because our goal was to purchase 100 percent of shares in LMT and Lattelecom,” Niklas Henriksson, a spokesman for TeliaSonera, told the Leta agency.

“But seeing that a deal like this is not possible, we are ready to begin discussions with the government on the proposed model,” he added.
The government on June 12 gave its preliminary approval to the privatization/share swap, which would finalize ownership of two of the most lucrative companies in the Baltic state’s telecommunication sector. The Cabinet of Ministers gave Lattelecom three months to prepare a complete plan.

Lattelecom CEO Nils Melngailis said that, if the government is satisfied with the plan, the management/employee buy   out could be completed in the fall.

Managers offered 290 million lats (412.6 million euros) for the 100 percent stake, which is equal to the highest appraisal set last year, Melngailis said.

“Initially we offered 250 million lats – it was the median price. The government, for its part, said that if we offer the highest price it would be ready to discuss our proposals,” he said.
But to pull off the complicated deal, several things have to happen first, the CEO stressed.
“The first step is to organize a tender for banks that might provide the loan, to establish how much of the total sum might be covered by the loan and how much we will have to raise from investors in addition to our own capital,” he told the Baltic News Service.

“For instance, if the loan is 75 percent of 400 million euros, it means that we are borrowing 300 million euros and will need 100 million euros from our own capital,” Melngailis explained.
The next step would be to pick the best investors for both the deal and the initial distribution of shares. Initially executives and employees of the company will own a minority stake in Lattelecom, while a majority of Lattelecom shares would belong to the investor, but an option to buy the shares out later would be part of the deal, Melngailis said.

“Obviously, neither we nor the employees will have enough money at the beginning to acquire a large stake. But we are confident that we will manage to negotiate such terms that will ensure us a controlling stake in the future,” he said.

Potential investors have already promised to grant the management and employees of Lattelecom greater voting rights than their expected stake in the company, he said.
“It is also important to the government that the management and employees have considerable say in decision-making. Maybe we will not own much in percentage terms initially, but the voting rights might be bigger than the initial number of shares,” he said.

Melngailis said managers and employees would have the right to buy out the shares over time. “These are the key questions the government is interested in before taking the final decision. Before we have organized the tender these questions cannot be answered,” he said.

Melngailis dismissed concerns that an offshore firm might be picked as the financial investor. “This is absolutely out of question,” he said, adding that the buyout agreement would also contain a condition that the company cannot be sold for three years if the government does not agree to the deal.

The Lattelecom management, he said, has already held talks with more than a dozen foreign banks and equity funds on their readiness to fund the buyout deal.

Lattelecom employees will be able to obtain shares in three ways – during the deal, afterwards, and as bonuses if the company meets or surpasses its targets.

Executives who will acquire stock include not only board members but subsidiary managers and employees vital to the company’s development.
The state currently owns 51 percent in Lattelecom and controls a majority (51 percent stake) in LMT.

www.baltictimes.com

TELIASONERA: Sonera refunds roaming charges for spring months

More than 50 000 customers will get a refund from Sonera for extracharges collected for the use of the mobile phone in the Nordic and theBaltic countries.Sonera will compensate approximately 50 000 customers for extra chargescollected for roaming during the spring.

The refunds relate to receivedcalls in TeliaSonera’s operator networks in the Nordic and the Balticcountries.The extra charges were the result of an error that took place inFebruary in connection with the decrease in roaming charges, due towhich received calls were charged at EUR 0.55 instead of EUR 0.37 perminute in the countries of price group 1, that is, in the networks ofTeliaSonera’s own operators in the Nordic and Baltic countries.“We detected the mistake on the price list when we were examining theinvoicing, and will automatically refund the excess sum collected to thecustomers in the next invoice in June-July. The most common sum to berefunded is between a few ten cents and a few euros per subscription,depending on the number of received calls”, says TeliaSonera Finland’sDepartment Manager Pia Jaakkola, who is in charge of roaming.

For further information journalists can contact:Department Manager Pia Jaakkola, Roaming, tel. +358 400 434 539Press service +358 2040 60235

www.kauppalehti.fi

In Sweden, TeliaSonera regularly overbills its customers

Telecoms watchdog wants TeliaSonera’s network separation

Fitch Ratings said it expects Swedish telecoms regulator, PTS, to propose a functional separation of TeliaSonera’s fixed-line network, adding such measures will promote open access and fair competition within the European telecoms market, The Local reported on June 12.

“Although we expect this development to increase competition and drag down TeliaSonera’s market share and revenues, the extent of the impact will be largely determined by the cost of capital set for its products by the regulator,” a statement from the ratings firm said.

The Swedish telecoms watchdog is expected to propose a functional separation of TeliaSonera’s wholesale activities from its retail operations later this (last) week, so that access to TeliaSonera’s network will be provided on a non-discriminatory basis to all service providers, including the company’s own retail arm.

The proposal comes in response to the government’s request that PTS look at ways to improve broadband penetration in the country, which currently stands at 51 percent of homes, to match that of its neighbours Denmark at 60 percent and Finland at 56 percent.

Fitch noted that considering Sweden’s infrastructure, the introduction of the regulated bit-stream access product combined with DSL, has significant potential to impact TeliaSonera’s operating performance.

www.neurope.eu

Regulator proposes TeliaSonera spin off wholesale ops

Sweden’s telecoms regulator the PTS has proposed that incumbent fixed line operator TeliaSonera spin off its fixed line wholesale services into a separate unit, reports domestic paper The Local. Under the proposal, TeliaSonera would be forced to split up the production and sale of certain wholesale services from its other activities in Sweden, similar to the situation at BT in the UK. The two parts of the company would have to be separated by ‘watertight barriers’, the PTS said. Marianne Treschow, head of the watchdog, said the current system of negotiating network access with other operators had led to numerous conflicts and court cases. The proposal will now be considered by the government and go through a public consultation, and could be passed into law by the end of the year.

telegeography.com

Operational separation of TeliaSonera in Sweden: the saga continues

In February this year the Swedish regulator PTS decided that there was insufficient competition in the Swedish broadband market, and proposed the incumbent’s operational separation. In April the Swedish government asked PTS to investigate this in greater detail, and yesterday the regulator reported back with proposals for a law to implement operational separation.

Comment: Broadband penetration in Sweden is lagging behind that in its Scandinavian neighbours and elsewhere in the EU. Although PTS has responded to complaints of unfairness from TeliaSonera’s competitors by cutting LLU prices charged, this tactical action has not been sufficient to provide the kick-start that the Swedish government (still the largest shareholder in TeliaSonera) wants to increase broadband penetration in the country. PTS believes that this strategic objective is best achieved by increasing the degree of competition in the broadband market and that to do that operational separation of the incumbent must be enshrined in law.

The more extreme option of structural separation necessitates separating ownership of the network from the services provided over that network. Experience of structural separation in other industries, such as rail and gas, has not been entirely successful. In contrast, operational separation involves no change of ownership. Instead, it involves the creation of a business unit with sole responsibility for the local loop, with strong organisational separation of people, commercial information and back-office systems in order to ensure equivalence to all customers. 

PTS has taken great interest in the operational separation of BT’s local loop to create Openreach, and this approach has received favourable comment from EU Information Commissioner Viviane Reding. TeliaSonera responded to the earlier report from PTS with promises to open up its broadband network by introducing an equal access policy and an audit function to ensure that it is maintained. However, PTS does not believe that this voluntary arrangement is sufficient, instead preferring a legal framework.However, a legal framework may well be too inflexible for the fast-moving broadband market, where flexibility, speed of action and co-operation between regulator, incumbent and competitors are necessities, as demonstrated to date in the UK. We believe that, as in all good sagas, there will be several more twists to come in the debate over separation in Sweden.

www.ovum.com

Teliasonera fixed line network proposed to be separated out

Sweden’s Post and Telecoms regulator PTS said it has proposed that TeliaSonera AB be forced to break up its business, with its Swedish fixed-line network placed in a different unit from the rest of the organization.

PTS’s suggested model is not dissimilar to that under which the UK phone company BT operates, with a semi-detached unit to handle wholesale activities.

The head of PTS, Marianne Treschow, said the current system, in which Telia Sonera negotiates with other operators to give them access to its network ‘isn’t working’.

The system has led to repeated court cases between TeliaSonera and other operators, notably Tele2.

‘And when the buyer-seller relationship is not working, it damages Sweden as an IT nation, and leads to us falling behind our neighbours,’ she said.

The proposal, published in a report commissioned by the Swedish government, will now be considered by the government over the summer.

PTS said it expects the measures to be passed into law by January 1st 2008, but to take some time before being fully implemented.

Tele2 said in a statement that it welcomes the proposal.

www.hemscott.com

Cevian Capital’s Gardell wants Eniro’s Franzen as TeliaSonera CEO

Investment firm Cevian Capital’s CEO Christer Gardell wants TeliaSonera AB to appoint Eniro AB chief executive Tomas Franzen as its next CEO, according to Swedish financial daily Dagens Industri (DI).

Gardell is also looking to split up the Nordic telecoms company through divesting its stakes in businesses in Russia and Turkey, and possibly exiting Spain, the newspaper added.

TeliaSonera dismissed Anders Igel as CEO earlier this week.

Cevian is the company’s fifth largest shareholder with a 1.6 pct stake. The Swedish state still holds 45 pct.

www.forbes.com

Atleidžiamas “TeliaSonera” vadovas

Dvi Lietuvos ryšio bendroves valdanti “TeliaSonera” pranešė atleidžianti grupės vykdomąjį direktorių Andersą Igelį po to, kai didžiausias Skandinavijos telekomas paskelbė apie prastėjančius veiklos rezultatus ir užsitęsusias kovas dėl ryšio bendrovių kontrolės Turkijoje ir Rusijoje, rašo „Verslo žinios“.

Grupės vykdomojo direktoriaus pareigas laikinai eis “TeliaSonera” finansų direktorius Kimas Ignatius, kol nebus rastas naujas grupės vadovas.

www.delfi.lt

Telia boss charged with not attending Abba musical

TeliaSonera bosses face death threats